Shipping & Returns Information

We dispatch orders made before 10am Monday - Saturday same day, sometimes we can dispatch past this cut-off time however this cannot be guaranteed.

If you have an urgent order you need to place after our cut-off time, please get in touch with our customer service time and we will try our best to help you.

Shipping costs are calculated at checkout - the price will depend on the method chosen, location, order value and if your order contains batteries. 

BOKMAN is working with many different delivery companies to give all our customers the fastest delivery service. Our record show that 95% of our deliveries are delivered on time. But please be aware, Expedited services are not guaranteed. As we all know there is a small chance your parcel can arrive late due to uncontrollable circumstances such as bad weather, traffic, temporary technical issues, etc. If your parcel seems like it's going to be delayed, please get in touch with us, we are always here to help.

Please note that we won't be able to refund the shipping cost if there is an uncontrollable circumstance causing your parcel to be delayed.  

UK

Service	Estimate delivery time	Price	Can Order Contains Batteries?
Standard	2-5 workdays	FREE	YES
Expedited	1-3 workdays	€4.00	YES

DE/FR/ES/IT

Service	Estimate delivery time	Price	Can Order Contains Batteries?
Standard	2-5 workdays	FREE	YES
Expedited	1-3 workdays	€4.00	YES

Other Europe countries

Service	Estimate delivery time	Price	Can Order Contains Batteries?
Standard	2-7 workdays	FREE	YES
Expedited	1-5 workdays	€4.00	YES

Returns

If you wish to return your order to us for a full refund, you can do so within 30 days of purchase. All Items must be returned in the same condition they were received in, along with all packaging with no signs of installation or use. We suggest that package the item properly and used a tracked delivery service, as we are not responsible for any loss or damage in transit.

Please contact our customer service team prior to returning items. All returns need to include your details, order number or proof of purchase so let us know which order to refund. Returns without this information will be rejected. We aim process return the day they arrive in but this can take 1-2 days for us to process the return, excluding weekends and Bank Holidays. We will email you a confirmation of your refund once its been processed. 

Faulty goods

Although faults are rare, they do unfortunately happen from time to time. If you think the part you have received from us is faulty please get in touch with us, our trained staff will help you troubleshoot any issues. If the part is faulty, we will discuss options for replacement or refund, depending on the cost of the item we may require the faulty items back, if a return is required we will provide the return number and address.